Switching
Your next chapter, carefully planned.
Switching booking apps is the part everyone dreads. Here is exactly how it goes, including what does not come with you.
The plan
Four steps over about a month.
Export and import your client list
Most booking apps let the account owner export clients as a spreadsheet. Upload it to LASHVAULT, check the column mapping, and your clients are in with their names, phones, and emails. Duplicates are flagged for you to resolve.
Set up your services and schedule
Services, prices, durations, buffers, deposit rules, your weekly hours, and your cancellation policy. Connect your payout account. Register your reminder texts, which takes a couple of weeks, so start early.
Run both for two to four weeks
Keep your old app as the system of record while you take a few fills on LASHVAULT with real clients. Only one system sends reminders so nobody gets texted twice.
Cutover day
Point your Instagram and website booking link at LASHVAULT, turn on reminders, turn off online booking in the old app, and re-import any clients added during the overlap. Keep the old account read-only for one fill cycle, then close it.
What comes with you
Your clients.
- Names, phone numbers, emails, and birthdays where your export includes them.
- Notes, if your old app exports them in a usable format.
- Appointment history, if your old app will provide it. Some require a support request and deliver partial data.
What does not
Saved cards, and a few other things.
- Saved cards never transfer between payment processors. Each client re-enters a card at their first LASHVAULT booking. Tell clients once, in advance, and it is a non-event.
- Membership, package, and gift-card balances.
- Reviews and marketplace listings.
- Photos and forms usually export one client at a time, if at all. Bring the ones that matter.
Founding members
We do the first migration with you.
Founding members get hands-on help with the export, the import, and cutover day. That is how we learn what breaks, and how you avoid finding out on a Saturday morning.
Ready to move?
Join the waitlist and tell us which app you use today. We will plan the switch with you.